Refund & Return Policy
Effective Date: January 1, 2026
Dave Burns Music is committed to customer satisfaction. If you are not completely satisfied with your purchase, please review the policy below for information regarding returns, refunds, and exchanges.
1. Return Eligibility
To be eligible for a return, items must:
Be returned within 14 days of delivery
Be in original condition, unused, and free from damage
Include all original packaging, manuals, accessories, and documentation
Be accompanied by proof of purchase
Items returned without original packaging or showing signs of use may be subject to inspection and partial refund approval.
2. Non-Returnable Items
The following items are not eligible for return:
Special order or custom products
Opened software or digital products
Clearance or final sale items
Products damaged due to misuse, improper handling, or modification
3. Return Authorization
Before returning any product, you must contact us to request return authorization. Unauthorized returns may not be accepted.
To request a return, please contact:
Email: info@daveburnsmusic.com
Phone: +1 (831) 419-4721
If approved, we will provide return instructions.
4. Refund Process
Once your return is received and inspected, we will notify you of approval or denial of your refund.
If approved:
Refunds will be issued to the original payment method
Processing times may vary depending on your payment provider
Shipping charges are non-refundable unless the return is due to our error
5. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service and purchasing shipping insurance for high-value instruments. Dave Burns Music is not responsible for items lost or damaged during return transit.
6. Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 48 hours of delivery.
Please provide:
Your order number
Photos of the product and packaging
A description of the issue
We will work quickly to resolve the matter through replacement, repair, or refund where appropriate.
7. Exchanges
Exchanges may be available for defective or damaged items. Availability depends on current inventory.
Please contact us to arrange an exchange.
8. Manufacturer Warranties
Many products we sell include manufacturer warranties. Warranty terms and coverage are determined by the manufacturer.
We are happy to assist you in contacting the manufacturer if warranty service is needed.
9. Changes to This Policy
We reserve the right to update this Refund & Return Policy at any time. Updates will be posted on this page with a revised effective date.
10. Contact Information
Dave Burns Music
United States
Email: info@daveburnsmusic.com
Phone: +1 (831) 419-4721